At ThrivionSupps, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a straightforward return and refund process. Please read our policy below:
1. Eligibility for Returns
- You may return unopened products within 30 days of your purchase date for a full refund.
- To be eligible for a return, the product must be in its original, unused, and unopened condition.
- We do not accept returns on opened or used products, for health and safety reasons.
2. How to Request a Return
- To initiate a return, please contact us at Support@ThrivionSupps.com with your order number and details about the product you wish to return.
- Our team will provide you with return instructions and a return authorization number.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong item or a damaged product).
- We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive your return and inspect the item, we will process your refund within 7-10 business days.
- Refunds will be credited to the original payment method used at the time of purchase.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will issue a full refund or send a replacement, depending on your preference.
6. Non-Refundable Items
- Gift cards, opened supplements, and any items marked as non-returnable on the product page are not eligible for returns or refunds.
7. Exchanges
- We currently do not offer exchanges. If you need a different product, please follow the return process and place a new order for the item you’d like to receive.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please reach out to us at:
ThrivionSupps
Email: Support@ThrivionSupps.com